Livre d'or - Vos temoignages

SON EQUIPE EN OR

idéales nos objectifs professionnels durant le festival de Cannes 2018. Autant la qualité de l'offre des appartements que la location en elle-même et les services associés, nous avons été aimablement accompagnés, sans aucune mauvaise surprise, par une agence réactive et souple et ce pour des tarifs maîtrisés et tout à fait convenables. Nous ne manquerons pas de faire à nouveau appel à l'agence pour une prochaine opération Festival de Cannes pour peu que les chaînes de télévisions continuent à nous faire confiance.

a lot! Thank you so much, dear Cannes Accommodation team! Looking forward for staying there once again! Yulia

propres et agréables. Nous serons de retour dans quelques mois! Merci!

Thank you!

team :


Hi Agatha,
Thanks for your message.
It was a pleasure to be your contact and to assist you. All our team is glad your delegates had a great time in Cannes.
See you soon.
Laurence

good facilities and the wifi is always in working order. The apartments are situated just a 5 minute walk away from the Cannes train station and is a short walk into Cannes itself with no need for a taxi - a big bonus. We will definitely use Cannes Accommodation again.

made sure my stay was good from start to finish. thank you..

step of our stay. Our questions were always answered promptly and the team members were readily available when needed. The property itself was impeccable and suited our needs perfectly. The location could not have been better and the apartment itself was bright, beautiful and well kept. I would recommend the Cannes Accommodations team and their properties to anyone looking for a great time staying in Cannes.

my contact person was king and very diligent.

et les appartements sont toujours impeccables. Merci à Laurence Siccardi de faire que le procès soit le plus simple et agréable possible.

in a row. They are the best of the best. We will always recomend them to all our friends and colleagues.

room was a sofa bed only and the mattress was uncomfortable. They served limited (1) bottle water also. I appreciate the whole stay.

exhibition.

confortable. Tout est bien placée et en ordre.

were sooo friendly and kind to us when we went to the office! We will definitely repeat this partnership next year.

agréable, tant dans la qualité des échanges, la précision des informations, la rigueur et l'efficacité apportées à partir du premier échange téléphonique jusqu'au retour. L'appartement et les prestations non seulement correspondaient exactement aux propositions mais l'accueil et l'accompagnement sur place sont aussi très chaleureux, les personnes de l'équipe sont disponibles et fort agréables ! Soulignons aussi l'état soigné de l'appartement, tout équipé. Attention plus qu'appréciée : de l'eau fraîche vous attend, ce qui après un long voyage est un vrai luxe. Un grand merci à toute l'équipe de Cannes Accommodation, surtout ne changez rien !

recommander

a vraiment rien à dire de négatif.

Thanks again :-) Richard

year is that the washing machine really needs looking at as it didn't spin on it's own.
The agency were excellent and came over a few times to fix things that needed looking at.

Answer from Laurence from the commercial team :

Dear Kat,
Thank you for your post. We are glad you enjoyed your stay and our services.
Your feedback about the washing machine at the apartment "Marguerite" is very helpful for us.
We are going to send our technician before the following rental. It will avoid disappointment to the next tenant of this apartment.
We are looking forward to welcoming you shortly. Best regards,
Laurence

The guest bathroom - shower door could not close properly resulting in flooded bathroom 4) The toilet in the master bedroom made a loud noise each time we flushed 5) It was too small for 3 pax. There was no space for the luggages I will not take this apartment again. Best regards, Zona Ann Pinto

Answer from Sophie Head of Sales Department:

Dear Zona Ann,
Thank you very much for taking time to send your comments. You are a loyal client. Your dissatisfaction and your disappointment have touched me. You have been renting another apartment for a couple of years which is nolonger on the market. I proposed this apartment as I thought you might like it. Here are my answers point by point.

1) the floor was dirty : this is not acceptable and will be reported to our housekeepers. You have busy times in Cannes but you know we can be reached 7/24 during all your stay. Please remember that you could have given a quick call and we would have sent a cleaning team very rapidly.

2) the sofa bed was sinking in and not comfortable : I am very sorry for this uncomfortable situation. This is the 1st time a client complains about this sofa bed. We are going to inform the owner. Your comment will help to improve the quality of bedding in this apartment.

3)the guest bathroom : sorry we did not notice that point when we checked the apartment. Do not hesitate to call us. One of our handymen could have come to fix this very rapidly and avoid this unpleasant situation.

4)the toilet made a loud noise : this toilet is equipped with a Saniflo macerator. The flush of this system is indeed quite noisy

5)It was small for 3 pax. I understand you may have been disappointed. Some one bedroom apartments are larger than others but effectively this type of apartment for 3 pax is a bit small. Should you have a better budget next year, I will be pleased to propose larger apartments.

Zona Ann many thanks for your constructive feedback. Believe that I am sincerely sorry you did not feel comfortable. I hope it did not cause too much trouble during your stay. Looking forward to welcoming you again in 2018. Sophie

No TV in the bedroom, however one in the main sitting room. Shower wasn't the best - mainly the odd location of the shower head (which didn't work for a taller (172cm) person), I often found that water ended up outside the bath/shower. Had good kitchen and washing machine was useful. Thanks

Answer from Sophie Head of Sales Department
Dear Georgina,
Thank you very much for your useful and constructive comments. You had a great stay, your satisfaction is our best reward.
We will contact the owner and see if there is any possibility to add a TV in the bedroom (which I am sure will be appreciated by the different guests staying in this apartment). We will also send our handyman and see with the owner what can be done regarding the shower.
Your comments will help us improve the comfort of the apartment and we thank you very much for that.
Looking forward to welcoming you again for next Lions.
Best wishes. Sophie

the highest. Thank you, Sophie!

the highest. Thank you, Sophie!

Accommodation took over and they found my bags at the Nice Airport Much more than I was expecting The apartment and taxi service were perfect Thanks a million guys! Your are superb!